[Ardour-Users] Subscription Lapse Process and Language

[Paul Davis]

Subscriptions now do not expire. I do need to adjust the message, and I
will use your text as a basis for that, once I get the chance.

Thanks for letting me know/reminding me.
--p


On Sun, Jan 24, 2016 at 10:29 AM, Clueless Ruler <cluelessruler at gmail.com>
wrote:

> Paul, I sent you the email below last year when my subscription lapsed -
> it's again time for renewal, I again received the the same message, and
> again panicked and thought my PayPal account had been hacked. Can't this be
> handled more elegantly?
>
> ********
>
> Hi Paul,
>
> Firstly, thanks as always for the great work on Ardour - I've been a
> member at ardour.org for over 7 years and am grateful for your work,
> truly.
>
> My subscription recently expired, and I have to say the messaging was a
> bit jarring, given it comes across like I somehow purposely cancelled it,
> which I didn't. I then immediately renewed it, which seems to cause a
> double payment for that month, since it takes a payment immediately upon
> renewal (not sure if that can be fixed, but if it can, it should be). The
> messages I received aren't great and appear sort of cut off and curt
> (please see below).
>
> I mention this because, even as a long time follower of the project, I was
> initially confused, thinking I accidentally clicked something the last time
> I was on the site. I can't help but wonder how a new subscriber might take
> it. I think we can do a better job explaining what is happening and how to
> resubscribe.
>
> Here's what happened for me:
>
> 1. I received a notice from PayPal telling me I successfully cancelled a
> recurring payment - that kind of freaked me out right away, because my
> PayPal account has been hacked before (I get this may be unavoidable and
> unfixable):
>
> "You successfully canceled the following PayPal Recurring Payment profile.
> We will no longer bill the buyer. If you did not request this cancellation,
> contact PayPal Customer Support toll-free at 1-888-221-1161.
>
> Profile ID: *******
>
> For: Ardour Financial Support
> Buyer Name: Clueless Ruler Music"
>
> 2. I received this email from Ardour:
>
> "Hello WestCoastSuccess and thank you for helping to support our work. We
> hope you will join us again."
>
> It was titled, "Goodbye from the Ardour Project. Thanks for helping to
> support our work."
>
> No guidance on how to resubscribe, etc.
>
> How about changing that message to:
>
> "Hello [subscriber name] and thank you for helping to support our work.
> Your subscription to the Ardour Project lasts 12 months, after which it
> requires renewal. If you'd like to continue supporting Ardour, please head
> to ardour.org [<-- link to subscription page] and renew your
> subscription. Remember: your subscription allows you to continue
> downloading the latest and greatest version of Ardour, and supports the
> important and ongoing development work, which continues to make Ardour
> better.
>
> Once again, thank you for your prior help supporting Ardour's development!"
>
> If you're using the same message (which, really, you shouldn't) for people
> who unsubscribe as you are for people whose subscription has merely come to
> the end of the 12 months, how about,
>
> "Hello [subscriber name] and thank you for helping to support our work.
> Your subscription to the Ardour Project either requires renewal or has been
> cancelled by you. If you cancelled your subscription, you don't need to do
> anything else. Thank you again for your past support, and please feel free
> to stop by the Ardour site again sometime - we'll be happy to welcome you
> back.
>
> If, instead, your subscription lapsed and you'd like to continue
> supporting Ardour, please head to ardour.org [<-- link to subscription
> page] and renew your subscription. Remember: your subscription allows you
> to continue downloading the latest and greatest version of Ardour, and
> supports the important and ongoing development work, which continues to
> make Ardour better.
>
> Once again, thank you for your prior help supporting Ardour's development!"
>
> I'd suggest changing the subject line to: "The Ardour Project: Important
> Information About Your Subscription"
>
> Anyway, I hope you find that helpful, and thanks again for everything!
>
> Kindest regards,
>
> Clueless Ruler
>
> PS: here's what I received when I resubscribed (I meant to include this -
> it's what I meant by "cut off" and "curt"):
>
> "Hello WestCoastSuccess
>
> Thank you for contributing to Ardour. Your donation will help to allow
> Paul Davis (Ardour’s lead developer) to work full time on the program, and
> for the project to cover other need"
>
> I'm assuming there's supposed to be more?
>
> Kindest regards,
>
> Clueless Ruler
>
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