[Ardour-Users] [64studio-users] Just a suggestion about how to handle bug reports

Ralf Mardorf ralf.mardorf at alice-dsl.net
Tue Dec 16 19:59:08 PST 2008

Gustin Johnson wrote:
> So, if you look in to this, the Debian way is to contact package
> maintainer, who then contacts upstream as necessary.

Hm, why comes the testing with

And ...

    * etch (stable) <http://packages.debian.org/etch/jackd> (sound):
      JACK Audio-Verbindungs-Kit (Server und Beispielclients)
      0.101.1-2: alpha amd64 arm hppa i386 ia64 mips mipsel powerpc s390
    * etch-m68k <http://packages.debian.org/etch-m68k/jackd> (sound):
      JACK Audio-Verbindungs-Kit (Server und Beispielclients)
      0.101.1-2: m68k
    * lenny (testing) <http://packages.debian.org/lenny/jackd> (sound):
      JACK Audio-Verbindungs-Kit (Server und Beispielclients)
      0.109.2-3: alpha amd64 arm armel hppa i386 ia64 mips mipsel
      powerpc s390 sparc
    * sid (unstable) <http://packages.debian.org/sid/jackd> (sound):
      JACK Audio-Verbindungs-Kit (Server und Beispielclients)
      0.116.1-1: alpha amd64 arm armel i386 kfreebsd-amd64 kfreebsd-i386
      m68k mips powerpc s390 sparc
      0.115.6-1: hppa ia64 mipsel
      0.109.2-4: hurd-i386

After my troubles yesterday with the Packman package-builder, because
his package was broken, I won't ask a Debian package-builder. For Suse
and Debian there seems to a problem, because JACK is split.

0.103 was a smart solution in the past, 0.109 might be no god solution
for any time, but now the JACK developers which to see 0.116 for the

> > People reported that bug e.g. to the Ardour forums, a long time
> > before I had this bug. There they say, it's a JACK bug, but this
> > isn't true, it was a packman bug. http://ardour.org/node/2271
> You did ask the question in the wrong place.  The person who gave the
> correct answer actually did not do you any favours.

No, I didn't ask at the Ardour forum, I asked at the LAD list. I
couldn't ask the package-builder at Linux Club, were I met him, because
he's a w....r. That's why I asked the LAD list. This package-builder is
also at this list and he said I'm stupid, it's my fault, his package is
good, nobody but me has this problem. The people from the Ardour forum
are such "nobodies" like me. People checked it at the LAD list and
everybody is "nobody", the package was invalid.

This package-builder told me that all I do is wrong, even after it's
100% clear, that he did a bad job. He lied that makes music with Suse
and his own packages. Why didn't he notice, that his package is broken?
It's impossible that he can make music with his Suse, while he is using
the packagees he build, because JACK was broken.

I'm banned someone said, I didn't checked it, but I guess it's at Linux
Club, where those people are moderators, I still can write to the LAD list.

Yes, I build over and misbehaved, BUT for good reasons. NOBODY but me
reported that bug, to a forum were it is noticed by the right people,
but they post it e.g. at the Ardour forum.

It's not very clever what I did. I'm the evil now.

There are a lot of people that say, that audio and MIDI is fine for
them, even if they never have tested it.

> you do seem to find a very inflammatory way of communicating in English.

Because I boiled over. The people at the Ardour forum didn't boil over,
but nobody noticed them, so the package was still broken when I
installed it days later. If I didn't boiled over, the package would be
still broken.

> It is easier to post your problems to a blog rather to figure out who
> you need to talk to.  I am guilty of this as well.

It wasn't allowed for other problems before, because I don't have the
knowledge to handle Linux ;). I gave the complete verbose terminal
outputs and it was posted i'm only talking about hwo bad Suse is and
there will be no information about the problems, in the same post I got
an answer to the verbose informations I posted.

You can take a look a forums, it's often that way, it's not only me who
has such problems.

> > I got mails off-list, with statements similar to "I recently got
> > raked over the coals by ...".
> I can tell you it has happened to me on more than one occasion.  It is
> even worse when it happens in real life by someone like Aaron Seigo in
> front of your friends.  I may have considered the responses to be harsh,
> but in every single case I learned something and came away better for
> it.  There is an old saying "if you can't handle the heat, stay out of
> the kitchen".

And if all people stay out of the kitchen, nobody will cook. In the
Ardour forum there was no flame war, but the package wasn't repaired. I
went into the kitchen and now the package should be repaired, resp. it
became two packages, but I burned my fingers.

If all people will stay out of the kitchen, Linux becomes a system from
developers, for developers and there will be no users any more.

> You really should read this link or find a quality German translation.
> http://www.catb.org/~esr/faqs/smart-questions.html

"What we are, unapologetically, is hostile to people who seem to be
unwilling to think or to do their own homework before asking questions.
People like that are time sinks — they take without giving back, and
they waste time we could have spent on another question more interesting
and another person more worthy of an answer. We call people like this
“losers” (and for historical reasons we sometimes spell it “lusers”)."

Some people think they are hackers, but they are still losers. You can
often read that a newbie has no screen or only boot into text mode.
Those Pseudo-Hackers come with the most absurd hints. If a moderator
wish to help he should do so, if he don't like to help, he shouldn't
help, that's okay, but often they don't like to help, they only make
clear, that Linux is for some very special people.

Has anybody ever thought about, why some mistakes are made by nearly
every newbie?

> > PS: I have a bad conscience because I wrote this troll like stuff. I
> So, you know that you write troll like stuff, and are still surprised by
> the hostile response?

Yes, but I don't like this measurement. And it's not different to that,
what the moderators do, I met, resp, it differs, I never lied.

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